The Operating Model Is the Real Architecture
Technical debt explains a lot of the friction operators carry. It doesn’t explain all of it.Technical debt is drift. Structural mismatch is different. Structural mismatch is what happens when the business moves to a fundamentally different operating model and the architecture doesn't follow. The symptoms look similar. The cause isn't. And neither is the fix. The Mismatch Most OSS/BSS environments were built for a different business. More stable products. Longer planning cycles. Fewer dependencies. Less…